9mobile Apologizes to Subscribers, as Data Centre Fire Disrupts Services
9mobile sincerely apologizes for the recent service outages experienced by our valued customers which has affected our ability to provide voice, data, internet services
9mobile has issued a statement regarding the recent service outages experienced by the subscribers.
The management of the telecommunications company led by Obafemi Banigbe, the CEO, in a statement available to Techeconomy, said the technical team traced the root causes of the outages a fire incident at the ‘Main Data Centre in Lagos’.
The statement reads:
“9mobile sincerely apologizes for the recent service outages experienced by our valued customers which has affected our ability to provide voice, data, internet services. We understand the frustration these disruptions have caused and deeply regret the inconvenience.
“Our technical team has identified the root causes of the outages including a fire incident at our Main Data Centre in Lagos last night which severely impacted services especially in the Lagos and South-West.
“We are grateful for the swift intervention of the Lagos State Fire Service, which helped prevent further damage.
“Prior to the fire incident, our network experienced major fibre interruptions leading to varying degrees of outages. We had a fibre cut on the backbone links in Lagos which led to a total data outage across the country.
“This was followed closely by two vandalism incidents in Lagos and Abuja, leading to total service outage in South-West and data service outage in the North.
“Services have now been fully restored in the North & South-South States while restorations work is ongoing in others. We expect to fully restore services as soon as possible
“At 9mobile, customer satisfaction is our top priority. We value the trust you place in us and appreciate your patience and understanding during this challenging time.
“Customers who continue to experience issues can reach out to our customer service team via our social media touchpoints or our experience centers.
“Once again, we sincerely apologize for the disruption and thank you for your continued support”.
Despite the acquisition of 9Mobile by LH Telecommunication Limited and the appointment of a new board and management team expected to bring renewed hope for 9mobile, the telecommunication company has continuously lost customers due to poor services on all fronts of the network.